Order Processing

All orders are processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, seasonal demand, and operational requirements.

Orders received on weekends, public holidays, or non-working days may be processed on the next business day.

Delivery Coverage

Marabuchuvai delivers to selected serviceable locations. Delivery availability depends on your PIN code and logistics coverage. Customers can verify delivery availability during the checkout process.

Delivery Timelines

Estimated delivery timelines are provided for convenience and may vary based on product type, delivery location, courier operations, weather conditions, public holidays, and unforeseen circumstances.

While we strive to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Fresh & Perishable Products

Certain products, including fresh batter and other perishable items, may be available only in selected serviceable areas. Availability, delivery schedules, and service coverage may vary depending on location.

Customers are advised to ensure someone is available to receive perishable products at the time of delivery.

Shipping Charges

Shipping charges, delivery fees, promotional discounts, and free delivery offers may vary depending on order value, delivery location, product category, and ongoing promotional campaigns.

Applicable delivery charges will be displayed during checkout before payment confirmation.

Order Tracking

Where available, customers may receive order tracking information through email, SMS, WhatsApp, or other communication channels after shipment confirmation.

Delivery Delays

Delivery delays may occur due to factors beyond our control, including weather conditions, transportation disruptions, public holidays, natural events, high order volumes, or courier service interruptions.

Marabuchuvai shall not be held responsible for delays caused by external logistics providers or circumstances beyond reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Marabuchuvai is not responsible for delivery issues resulting from incorrect addresses, incorrect PIN codes, incomplete recipient information, or unavailable recipients.

Damaged or Missing Deliveries

If an order arrives damaged, incomplete, or appears to have been tampered with during transit, customers should notify our support team as soon as possible after delivery with relevant order details and supporting photographs where applicable.

Failed Delivery Attempts

Delivery partners may attempt delivery according to their standard procedures. Additional charges may apply for repeated delivery attempts, address corrections, or special delivery requests where applicable.

Changes to This Policy

Marabuchuvai reserves the right to modify, update, or revise this Shipping & Delivery Policy at any time without prior notice. Updated policies will be published on this page.

Contact Us

If you have any questions regarding shipping, delivery, order status, or service availability, please contact our customer support team through our official website.