Order Cancellation

Orders may be cancelled before they are processed, packed, or dispatched for delivery. Once an order has entered the processing or shipping stage, cancellation requests may not be accepted.

Customers who wish to cancel an order should contact our customer support team at the earliest opportunity.

Return Eligibility

Due to the nature of food, grocery, and perishable products, returns are generally not accepted once products have been delivered.

However, customers may contact us if they receive:

• Damaged products
• Incorrect products
• Missing items from an order
• Tampered packages
• Products affected during transit

Fresh & Perishable Products

Fresh batter and other perishable products are not eligible for return or exchange once delivered, except in cases where the product arrives damaged, incorrect, or significantly compromised during transit.

Reporting Delivery Issues

Customers are encouraged to inspect their order upon delivery. Any issues relating to damaged, incorrect, missing, or tampered products should be reported to our support team as soon as possible after receiving the order.

To help us review requests efficiently, customers may be asked to provide:

• Order number
• Product photographs
• Package photographs
• Description of the issue

Refund Approval

Refund requests are reviewed on a case-by-case basis. If a refund request is approved, the amount will be processed through the original payment method whenever possible.

Refund Processing Time

Approved refunds may take several business days to reflect in the customer's account depending on the payment provider, banking institution, and payment method used during checkout.

Non-Refundable Situations

Refunds or replacements may not be provided in the following situations:

• Incorrect delivery information provided by the customer
• Failed delivery due to customer unavailability
• Change of mind after delivery
• Improper storage or handling after delivery
• Products consumed or partially used
• Minor packaging variations that do not affect product quality

Replacement Requests

Depending on product availability and the nature of the issue, Marabuchuvai may offer a replacement product instead of a refund when appropriate.

Order Refusal

Customers are encouraged to accept and inspect deliveries. Refusing delivery without a valid reason may affect eligibility for refunds, replacements, or future service requests.

Policy Updates

Marabuchuvai reserves the right to update, modify, or revise this Return, Refund & Cancellation Policy at any time without prior notice. Changes will be reflected on this page.

Contact Us

If you have questions regarding cancellations, returns, replacements, or refunds, please contact our customer support team through our official website.